Key to our approach to supporting children and young people in Wolverhampton is a commitment to early help through a range of evidence based interventions.

Early Help is a collaborative approach not a service and should not be confused with the Council's Early Intervention Service.

Early Help and our Think Family approach go hand-in-hand.


Thresholds of Need and Support in Wolverhampton

Discussions between practitioners in agencies about the levels of support required by children, young people and their families are informed by Wolverhampton Safeguarding Children Board's 'Thresholds of Need and Support in Wolverhampton' document.

This sets out the role and processes around universal support, single-agency Early Help, multi-agency Early Help, and support from specialist services. It also gives indications of the level of need that can be managed by each level of support.

The Thresholds document encourages conversations between practitioners both within their agency, amongst colleagues in Teams Around the Family (TAF), and with colleagues from agencies offering different levels of support.

Anyone who is unsure of how best to manage the risks and support for a family should phone the Multi-Agency Safeguarding Hub (MASH) on  01902 555392.

Click on the following links to download large copies of the:

Thresholds Windscreen (page 7 in the revised Threshold documents)

Supporting Families Pathway (page 25 in the revised Thresholds document)



Wolverhampton's secure online Early Help Assessment tool is Eclipse. Its use is based on gaining consent from the family and enables a whole family assessment.

If you would like to receive training so that you can be involved in Early Help in the city you should talk to your manager.

Managers can request access for a member of staff using the Eclipse New User Access Form depending on the role they have in the organisation and in supporting children / young people or families. Only requests linked to an organisational website email (not a hotmail, gmail or other personal email address) will be considered. 

Not all organisations will be granted access to Eclipse as they will need to meet certain criteria

If you experience any difficulties using Eclipse, please email : This email address is being protected from spambots. You need JavaScript enabled to view it.  or call 01902 558000 and select option 1.


Wolverhampton Information Network

Is an invaluable resource which helps workers and members of the public to find out what support is available in Wolverhampton to support children / young people / families / adults.

You can find out details of the Strengthening Families Hubs and the SF Hub Locality Surgeries that support organisations and services involvement in Early Help processes.

If your organisation would like to have an entry entry on WIN, or amend an existing entry - contact Kuldip Khela email: This email address is being protected from spambots. You need JavaScript enabled to view it. or tel: 01902 553413


Involvement of Community Health Services

To find out if Universal Community Health Services (Health Visitors / Midwives / School Nurses) are supporting a particular child / young person / family contact the relevant service using the contact details on the relevant Wolverhampton Information Network page see below:


Online Multi-Agency Referral Form (MARF)

In order to streamline the referral process for safeguarding and Early Help triage at the MASH front door, an online MARF has been developed which can be found at:

To avoid any problems submitting the form if you have previously accessed the online MARF please press CTRL and F5 together BEFORE starting to complete the form. This will clear any previous version of the form that has been cached (saved in your computer's memory) so that you can access the latest version of the MARF in which all known glitches have been corrected..

If you have any technical issues using the online MARF:

(a) where there is an immediate safeguarding risk phone the MASH on 01902 555392 to report your safeguarding concerns and let the MASH know the details of your technical issues

(b) where there isn't an immediate safeguarding risk phone the MASH on 01902 555392 to inform them of your technical issues and get advice on how to submit your concerns.


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